Q1. How can I place an order on your website?
A1. In order to place an order at Diamond Plus, visit Diamond Plus.com. Select the product which you want to buy, do the necessary customization (optional) and add to cart. Once done, log in to your Diamond Plus account or make a fresh one. Fill the necessary information and checkout with your desired payment option.
Q2. What would confirm the placing of jewellery order?
A2. Once you place an order at Diamond Plus, we will send you a confirmation of the same via email, SMS and Whatsapp. In case you have placed an order and have not received a confirmation, please call us so we can insure accurate confirmation.
Q3. How can I find my ring or bangle size?
A3. Every ring and bangle on Diamond Plus comes with a size guide which can be found just below the available size of every product.
Q4. Are all your jewellery pieces real and certified?
A4. Yes. All Diamond jewellery pieces available at Diamond Plus are real and certified. The gold is certified by BIS (Bureau of Indian Standards) and diamond and gemstones are certified by IGI(International Gemmological Institute), IDGL (Indian Diamond and Gold Laboratory) and SGL(Solitaire Gemmological Laboratories).
Q5. Do they come with insurance?
A5. Yes, jewellery insurance is applied to every product(s) in the cart when cart value crosses Rs. 10,000.
Q6. Do you have EMI options?
A6. Yes, we do have EMI options at Diamond Plus. There are two types of EMI at Diamond Plus - Plan & Purchase EMI and EMI by Kissht.
Q7. What if I do not like the product after purchasing it?
A7. If you do not like the product after purchasing it, you may get it exchanged or returned. We have a 100% refund policy on products within 24 hours of purchasing it. Beyond that, 10% cancellation fee is applicable. For exchange, you are eligible for 100% exchange within 30 days of purchase.
Q8. Do you have additional offers or discounts for regular buyers?
A8. No, there are no additional offers or discounts for regular buyers
Q9. Are the images on the website of real products?
A9. Most products on the website are images generated from a software that converts the manual designs to Computer Aided Designing, these are zoomed in image references of the real product. We also have real product photographs in our wedding collection.
Q10. Do you have a referral program?
A10. No, we don’t have a referral program yet.